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Par téléphone interposé, le ou la standardiste est la première personne avec laquelle on entre en relation avec une entreprise. De son accueil dépend souvent l’image que l’on retient de l’entreprise.

CUSTOMER EXPERIENCE TRAINING

This is the most important service Package of Katherine OXFORD

 

because Service Excellence matters to your customers, it matters to the US.  Katherine OXFORD Training Programs will totally change the orientation of your organisation to service excellence and commit your staff/team to Great service delivery. There is no doubt that every member of your team brings a significant contribution to the growth of your organisation. Therefore bringing out the best out of your most valuable assets (your team) through regular trainings will release their potentials to serve your clients better. That is what Katherine OXFORD is here to assist you to achieve.  

OUR TRAINING MODULES

Our training modules are uniquely developed to meet the specific needs of your organisation. Some of our training modules are: 

  • Understanding the Importance of Customer Service

  • Skills Required for Great Customer Service

  • Designing a Customer-Focused Culture

  • Handling Irate / Difficult Customers

  • Maintaining a Positive Attitude at Work

  • Stress Management 

  • Effective Communication Skills

  • Customers’ Expectations

  • Professionalism & Customer Experience  

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 If you are not taking care of your customer, your competitor will”.  Said, Bob Hooey
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